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What to do if my Vehicle is Stolen

That dreaded day has come! You walk over to the spot where you parked your car, and it’s not there—it’s been stolen. A wave of panic washes over you as you take in the scene.

The National Bureau of Statistics (NBS) has revealed that a total of 1,587,363 cases of motor vehicle theft had been reported in 12 months in Nigeria. This means that approximately 4,300 vehicles are stolen daily in Nigeria, which is very alarming and a reminder that vehicle theft can happen to anyone.

In a situation like this, you can easily find yourself feeling overwhelmed and incapable of taking action. This is why it is important to stay informed on what the best plan of action is in the case of this unfortunate event. With a systematic plan in place, you will be in a better position to take action. It is this forward planning that could lead to the recovery of your stolen vehicle.

 

In this article, you will:

  • Learn measures to reduce vehicle theft
  • Get a step-by-step guide of what to do once your car is stolen
  • Find out what you need and how to process an insurance claim
  • Discover the benefits of Cartrack Nigeria

 

What to Do Right Away If Your Vehicle Is Stolen

If ever you find yourself in a situation where your vehicle has been stolen, it is vital to act swiftly. It is the actions you take in the next few hours that will determine how quickly your vehicle is recovered and how smoothly the bureaucratic process will be.

Here are three steps to follow if your vehicle gets stolen:

1. Make Sure To Contact Your Vehicle Tracking Provider

In the case of a stolen vehicle, one of the first people to contact is the vehicle tracking company your car is covered with. Depending on their unique offering, they can track, locate and even recover your vehicle. In some cases, the provider will have measures put into place that allow them to pre-emptively know when your vehicle has been stolen, in this case, they may contact you to verify if they should send out a recovery team or not.

A vehicle tracking unit like the one we offer at Cartrack has many safety features that can detect whether a vehicle has been tampered with or stolen. Our control room team will call to confirm the event and once reported, we can provide real-time updates on the recovery team’s progress and your car’s whereabouts.

2. Report Your Stolen Vehicle At The Police Station

It’s vital you report the theft of your vehicle at the police station nearest to where your car was stolen. This will accelerate the reporting process and provide you with a police report that can be used for insurance purposes.

Before heading over to your local station, make sure you’ve got all the necessary vehicle registration information. Here’s a useful list of the details to have:

  • Your car specifics: make, model, colour and any identifiable features like bumps or scratches. These help the police identify your specific stolen vehicle.
  • Your licence plate number
  • Your VIN (Vehicle Identification Number)
  • Bring a photocopy of your NIN with you to get certified by the police as your insurer will need this
  • The details of your tracking company so the police can stay in touch with them
  • Details of where your car was located when the incident occurred

Once you’ve filled out the police forms, ensure you take a photo of the document on your phone, or ask the policeman to make a photocopy for you. This will be necessary for insurance purposes.

Also, make note of the police officer’s name and rank—this will be beneficial if you need to remain in contact with that official.  Keep your case number safe, you’ll need it whenever you need information on the progress of your case.

3. Report Your Stolen Vehicle To Your Car Insurance Provider

Alert your insurer about your situation as soon as you can. The quicker you make contact; the sooner they can initiate your claim.

When you contact your insurer, have your police case number on hand, together with details like your car’s make, model, and registration number. They may also request a copy of the police report.

Reaching out early allows your insurer more time to sort out your claim faster. Having all this information ready for them speeds up the process. If you have a car allowance as part of your insurance policy, your insurer will assign you a vehicle to use in the meantime until your vehicle is either replaced or recovered. This is a perk to ease the stress and make the process more convenient.

A person in a hoodie and gloves picking a car lock.

8 Preventive Measures to Deter Car Theft

While no car is completely theft-proof, taking preventive measures can significantly reduce the risk of theft. It is the little things that you do that can make all the difference and deter criminals from considering your vehicle as a target.

Here are 8 things you can do to reduce the risk:

  1. Park in Well-Lit Areas: Avoid parking in dimly lit areas, especially at night. Well-lit areas deter thieves as they are more likely to be seen.
  2. Use a Car Alarm and Immobiliser: These devices can deter thieves and alert you or nearby residents to potential theft.
  3. Invest in a Good Car Tracker: A car tracker can help you locate your vehicle if it’s stolen and increase the chances of recovery.
  4. Don’t Leave Valuables Visible: Don’t leave valuables like laptops, bags, or electronics visible inside your car. Thieves are more likely to target cars with visible valuables.
  5. Use a Steering Wheel Lock: This physical deterrent can make it difficult for thieves to steal your car.
  6. Be Mindful of Your Surroundings: Be aware of your surroundings when parking your car, especially in unfamiliar areas.
  7. Consider a Garage or Carport: If possible, park your car in a garage or carport to provide additional protection.
  8. Use a Security Camera: If you have a driveway or garage, installing a security camera can deter thieves and provide evidence in case of theft.

The Impact of Car Theft on Victims

Car theft can have a significant emotional and financial impact on victims. It can lead to stress, anxiety, and inconvenience. The financial cost of replacing a stolen car, including insurance deductibles and increased insurance premiums, can be substantial.

What Happens If Your Vehicle Is Stolen But Not Insured

If you don’t have vehicle insurance and your vehicle gets stolen it will leave you with a big financial burden to carry. You will bear the entirety of the cost of replacing your car.

If you used a bank loan to purchase the car and it gets stolen, you will still be liable to pay off the outstanding balance. This can be financially devastating, leaving you in a worse off position than before where you are paying off a vehicle you no longer own.

The Role of Law Enforcement in Combating Car Theft

Law enforcement agencies play a crucial role in combating car theft. They investigate car thefts, apprehend suspects, and recover stolen vehicles. However, they rely on the public’s cooperation to be effective. If you witness a car theft or have information about a stolen vehicle, report it to the police immediately.

The Future of Car Theft Prevention

In a bid to combat vehicle theft and hijacking, many new innovations are being considered and developed. Some of the latest innovations include:

  • Biometric Car Keys: These keys use fingerprint or facial recognition technology to unlock and start the car, making it more difficult for thieves to steal.
  • Vehicle Tracking Systems with Advanced Features: These systems can track your car’s location in real-time, send alerts in case of theft, and even immobilise the vehicle remotely.
  • Smart Car Alarms: These alarms can detect various types of threats, such as break-ins, towing attempts, and even attempts to hotwire the car.

Cartrack control room agent wearing headphones and holding the microphone.

Key Takeaways on How to Face Vehicle Theft and the Benefits of Cartrack Nigeria

By staying informed, taking preventive measures, and working with law enforcement, we can all contribute to reducing car theft and making our communities safer.

Investing in an efficient vehicle tracker like Cartrack Nigeria is more than just a safety precaution—it’s a wise choice that ensures your overall peace of mind. Cartrack is proud to hold an impressive approximate 90% recovery rate of stolen cars.

With a Cartrack tracking system installed in your car, our air and ground team can effectively recover your vehicle. If you’re interested in installing a tracker or want advice on vehicle tracking and recovery, just fill out this form, and we’ll be happy to assist you.

Don’t leave the safety of your car up to chance—invest in Cartrack today and stay a step ahead of vehicle theft.

FAQ

  1. What should I do if my car is stolen in Nigeria?
    As mentioned you will need to report it to the police. The faster you do this the better. You then need to initiate an insurance claim as discussed.
  2. What happens if your car is recovered during the claims procedure?
    The police or Cartrack will inform you your car was found and you will need to inform your insurer. Next, obtain a clearance certificate from your local police so your car can be taken off the stolen car database. If this isn’t done and the police pull you over they may mistake you for the person who stole the car.
  3. What happens if the car is found after processing the claim?
    If you have already been paid out, the insurer will achieve ownership of your car. If anything left in your car was found these valuables will be given back to you.
  4. What happens to your car when it is stolen?
    Your car insurance will pay you out if you have comprehensive coverage minus the excess which you will need to pay. In the case that your car is not tracked and recovered in 30 days the insurer will deem it a total loss and pay the cash value of your car according to the value you insured it at.You may have an excess on your car. Your insurer will pay you the value of your car and you will have to pay the excess. When you insure your car it will be based on market, trade or retail value, which will determine the actual amount you get paid out. Make sure you know the amount your car is insured for ahead of any incidents be it theft or accident even.

    The amount paid out will be according to the value of your car minus the excess you pay. The amount you receive will depend on how you insure your car.

  5. Will the valuables in my car be covered by my car insurance?
    Top tip: Try to avoid leaving valuables in your car and if you have to, leave them concealed in the boot or locked in the glove compartment. Visible valuables lead to theft of valuables or even the car itself.Car insurance usually doesn’t cover laptops, cellphones, tablets and the like. You need to insure these items under contents or even single-item insurance so you are covered when they get stolen with your vehicle. If your bank card was stolen ensure your card is cancelled as soon as possible via your bank.
  6. What happens if the car you were driving was not yours when it was stolen (borrowed or hired)?
    Report the theft to the police and inform the owner so they can contact their insurance company.
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